JANUARY 2012 & 2013
Question 5(b) & 4(b)
Discuss Kirkpatrick’s four-level framework for categorizing training outcomes (10 marks)
There are four level of Kirkpatrick’s framework for categorizing training outcomes. Level 1 is reaction. Reaction evaluation measures how the trainees felt about the training or learning experience. It also refers to trainees’ perceptions of the program, including the facilities, trainers and content. How to measure the reaction is by using feedback form or questionnaires.
Level 2 is learning or cognitive. Learning criteria is the measurement of the increase in knowledge before and after the training. The learning outcomes measures what trainees understand about the principles, facts and techniques. Company can measure the learning by using test before and after the training or make observations.
Level 3 is behavior. The behavior evaluation is how trainees applied learning back on the job implementation includes motor skills and behavior change. Observation and interview should be done continuously to measure the changes
Level 4 is the result. Result evaluation is the effect on the business and environment by the trainee. Company’s payoff can be measured by comparing business data on productions of employee before and after the training.
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